Frequently Asked Questions

FAQs For Nurses

FAQs For Families/Patients

  • Are the caregivers bonded and insured?
    Yes, every caregiver is an employee of HiHomeCare, and is covered under the company’s General Liability, Professional Liability, and workers’ compensation insurance.
  • How do I know what kind of care providers I need?
    A patient assessment is performed by an experienced Clinical Manager who is a Registered Nurse. This assessment evaluates the patient’s condition and medical needs, and includes consultation with the patient’s physician.
  • How do you ensure that I get the care I need?
    A personalized plan of care is designed and carefully reviewed by our Director of Clinical Services and/or supervising nurse with the caregivers assigned to care for you, as well as the family and other support personnel. The plan of care is monitored and adapted to meet the changing needs of the patient.
  • Do you check references/conduct background checks?
    All applicants are required to provide evidence of training certificates, licenses, or degrees. Each applicant must pass a written examination and skills evaluation, as well as an exhaustive interview process prior to being hired. Past experience is most valuable when hiring our staff. All references, including national criminal background checks, are verified through a third party verification system. In addition to the national criminal background checks, all applicants are required to go through a drug screening. Verification of each applicant’s eligibility to work in the United States is verified, along with a 50 State Sex Offender Search, Medical Disciplinary Search, and Federal Health Fraud and Abuse Search. Furthermore, all staff attend a comprehensive orientation program and sign a code of conduct policy and compliance agreement.
  • Will the same caregiver come each day?
    Our goal is to establish a long-term match between client and caregiver, and to keep the same caregivers with a client as long as the client is satisfied. This is based upon our experience that developing a strong rapport and trust with your caregivers is a vital component to a successful home care experience.
  • What if my caregiver can’t make it to work?
    All caregivers are required to call the office in the event of an emergency which prevents them from getting to work. We will make every effort to find a qualified replacement in a timely manner.
  • If I change my mind, do I have to keep the service?
    No, you can cancel services at any time. In addition, our services are very flexible. You can increase, decrease, or change the days and hours of service at any time.
  • How do I pay for service?
    HiHomeCare accepts private pay, guardian trusts, and Medicaid insurance. We work with our clients to review payment options, and strive to manage the whole process to make payment as easy and stress free as possible.
  • Do I pay the caregiver directly?
    No. You will be invoiced each week for the services rendered during the previous week. HiHomeCare’s caregivers are all employees of the company, and therefore, you do not have to pay them directly. Additionally, you will never be asked or required to pay an additional fee to the employees.
  • What is the cost for these services?
    HiHomeCare will customize a plan of care that is unique to every client, and suitable to your budget. There are several factors that go into determining the cost: (i) the level of service required (RN, HHA, etc.); (ii) the number of hours of care you receive; and (iii) in which part of the state you live. If you would like to learn the exact rates for the services you need, please contact our office. An Intake Specialist will review your needs, recommend the proper level of care and provide you with the cost for required services.
  • What if I need changes to my services?
    HiHomeCare is extremely flexible with our service, and we understand that the care situation can change. We can adjust employees’ schedules on short notice, and we do not have any long term service contract commitments.

FAQs For Insurance Companies

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Oahu ( Headquarters )

Bishop Tower
700 Bishop St. Suite 600
Honolulu, Hi 96813
Phone 808.529.9990


2970 Kele Street
Suite 213
Lihue, HI 96766
Phone 808.482.3901


285 W Ka'ahumanu Ave, #210
Kahului, HI 96732
Phone 808.856.4000

Hawaii Island

75-5656 Kuakini Highway
Suite 102A
Kailua-Kona, HI 96740
Phone 808-238-3450
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